Words from a successful old tailor who managed to retire at age 45. He sold his store to man who proceeded to bankrupt the business within a couple of years of taking over a successful shop that had been going for decades.
Where had the new owner gone wrong? The answer, my friend suggested, was that the new owner was bad at customer relationships. It was impossible to go into the shop just for a chat and cup of coffee. No, he was forever trying to force you to buy a pair of socks etc. He was pushy.
When something went wrong, instead of trying to placate the client, he would be confrontational. My friend said to me, these types go back to the office and blabber: "you don't lose one client....you lose ten".
Old tailors are forever at me about how important it is to be a good businessperson first and foremost. Being a good tailor alone isn't going to translate to success.
Don't neglect the importance of business skills.