Nice to hear from you and I appreciate your questions. Let me first start off by saying that this photo from your Instagram is adorable: https://www.instagra...aken-by=cegonyc I am also fascinated to learn about your Sta-Up collars. We partner with a company called Million Dollar Collar, read more here: http://airtailor.com...rumbling-collar And your work at Cego, wow – what an inspiration.
We've found bike messengers to be an excellent addition to our operation. UberRUSH insures all of our deliveries, so if in the worst possible scenario something were to happen, the customer would be covered.
Yes, a customer can send photos, but by "texting", we mean that customers can have the entire conversation with us via text. This video may be helpful in explaining our process more in depth: https://lookback.io/...HhhtaWejJvcivE9 It may be helpful to understand that our team is responding back to customers, not a robot. We field questions/photos/requests just like a tailor at a shop does in person.
For adding a pocket to a shirt, the customer provides the pocket fabric, and we let them know via text should they not be aware. Usually the customer will have something in mind before requesting the service.
You asked how the customer pins the garment on themselves. Not all customer preparation processes require help from someone else, but for the ones that do, take a look at this example:
Re: your concern of safety pin leaving holes in shirts. Usually we are sewing where the safety pins were, so the issue isn't evident.
Now regarding your corrections with our service titles, our service is aimed at people that are unfamiliar with tailoring jargon/terminology. We set out to make alterations more accessible for everyday people. For example, most people may not assume that "shirt sleeve taper" means "shirt sleeves taken in", so we simply call it "shirt sleeves taken in" to avoid any confusion.
In conclusion, I understand we are doing things a bit different, but I can assure you that we are carefully considering all of your points as we continue to build our business. From early testing, we realized that we really can't take the conversation aspect out of alterations/repairs. Streamlining a very custom-oriented industry is not easy, but I believe we are onto something with Air Tailor. We have not yet raised funding, as we are growing organically.